DELIVERY AND RETURNS

DELIVERY TIMES AND SHIPPING COSTS

Calzaturificio Giovanni Fabiani s.r.l. manages the shipping process in the name and on behalf.
Calzaturificio Giovanni Fabiani s.r.l. ships SDA, EMS and DHL worldwide. Orders are dispatched four working days after having checked the payment and security verifications on availability of products ordered. In case of an error, the amount will be credited back to your credit card. From the date of dispatching the estimated delivery date is the following: 

Italy: two working days. The delivery date for Calabria, Sicily and Sardinia might be one day later.

The European Union countries: three working days

The Russian Federation: from three to five working days.

Other countries: from three to five working days.

The time necessary for customs formalities is not calculated in the above-mentioned delivery dates. The following shipping costs are at the client's expense, unless a shipping promotion is offered:

PRICES GUIDE

ITALY

EUROPE*

EXTRA UE**

ECONOMY

FREE

FREE

€35,00

*Shipments to EU countries
BELGIUM, AUSTRIA, GREECE, BULGARIA, DENMARK, FINLAND, POLAND, CYPRUS, FRANCE, IRELAND, HUNGARY, ESTONIA, GERMANY, NETHERLANDS, REP . CZECH, LATVIA, LUXEMBOURG, SLOVENIA, SLOVAKIA, LITHUANIA, PORTUGAL, SWEDEN, MALTA, UNITED KINGDOM, ROMANIA, SPAIN

**Shipments to Extra-EU countries
We ship DDU (Delivery Duty Unpaid); any custom fee will be at your charge. The forwarder may claim the payment of an additional invoice for the amount due according to the local authorities' regulations. If you live in a country outside the European Union, we advise to check for custom and/or import fees before placing your order.

TAXES AND DUTIES 

Calzaturificio Giovanni Fabiani s.r.l. ships in the name and on behalf of Calzaturificio Giovanni Fabiani s.r.l. using the DDP (Delivery Duty Paid) within the EC countries. Therefore, goods will arrive directly at your indicated address without any other additional fee, i.e. the total amount paid at the moment of your order will remain unchanged. The DDU (Delivery Duty Unpaid) method is applied for countries outside CE area. Therefore, the courier may present you with a separate invoice from local authorities for duties owed. We invite you to verify local taxes and duties before placing an order on www.fabiani.com

RETURNS AND EXCHANGES

The Customer of the web site www.fabiani.com has the right to buy products without any uncertainties. That’s why if the product that we sent to you does not correspond to your expectations and you are not satisfied with it, if the size is not the correct one, you just have to request a return. In order to return a product the following conditions (D.L. 206/2005 of Italian Law) must be respected by the Customer:

- The return or exchange must be done within 15 days from the date of the order.

- The item must be intact and not used.

- The products returned are in their original packaging.

If these requests are fulfilled we can refund the charge. To proceed to your return you should create a return request by sending an e-mail to boutique@giovannifabiani.it We will contact you as soon as possible to give you the necessary instructions. We will refund you the money you have paid. The sending-back shipping expenses are at client's expense. Important: we cannot accept returns of products that do not respect the above- mentioned procedure. Our policy about returns allows max 1 return request per order (in the request you can ask for more than 1 product of the order).